Thank you for visiting and shopping at More Than Petz. The following information sets out the terms
and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, we will endeavour to process your order within 2-3 business days. We will contact you if, for some reason, there are any delays.

Shipment Locations

1. Domestic Only
More Than Petz does not ship internationally at this time. We ship within Australia only. Whilst we endeavour to cover all areas, some exclusions may apply.

2. Shipping Restrictions
Our company ships to both commercial and residential addresses. Unfortunately, we are unable to deliver to P.O. Boxes, Parcel Lockers or Parcel Collects. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from you.

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

1. Standard Shipping
The estimated delivery time frames are:

• SA: 3-8 business days;
• NSW, VIC and ACT: 5-10 business days;
• WA, NT, QLD and TAS: 7-14 business days.

Exact shipping costs are calculated in the shopping cart and will be added to your order total before checkout.

2. Please note:

• Business day means Monday to Friday, except public holidays.
• Orders are not shipped or delivered on weekends or holidays.
• Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
• Products may be delivered in separate shipments.
• We will not be responsible for wrong shipping address if you provide incorrect or incomplete information.

Tracking Options

More Than Petz aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Failed Delivery Attempt and Re-delivery

If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Damage

If there is any damage to the packaging on delivery, please contact us immediately at support@morethanpetz.com.au.

Authority to Leave ("ATL")

If you have provided an "Authority To Leave" ("ATL"), the risk of leaving parcels unattended is borne by you once the parcel has been deemed as delivered by the carrier. If the parcel goes missing subsequent to an ATL delivery, they will not be replaced or refunded unless otherwise required by law.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. More often that not, the package is either in the building or with a neighbour. Please take a look around. If you have not located your order, please contact us at support@morethanpetz.com.au to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us at support@morethanpetz.com.au.